1- ENQUIRY HANDLING
All enquiries are handled in a timely and professional way. We will reply to the customer as soon as possible regarding the nature of the enquiry, asking for more details and providing full information as asked by the customer related to the product.
Time and efficiency of response are our main focus points, however weekends and/or holidays or non-office hours should be considered.
2- ORDER CONFIRMATION
Orders are set within 48 hours of confirmation by the customer and when we have agreed terms on delivery, payment, and other details.
The orders are then taken into the production process and we will notify the customer once the goods are ready for dispatch, unless there are any details we need the customer to change or reconfirm.
3- PAYMENTS & CONFIRMATION OF DETAILS
Customers must fulfill the agreed terms of payment and must respond within a reasonable timeframe to confirm details at any time during the production process to avoid the delay of their order.
4- GOODS PRODUCTION
Goods are normally produced within the agreed timeframe and we will notify and communicate with a customer if there will be any delay. We do everything we can to ensure there is no mistake with the goods and require our customer’s quick response if we have any questions during this period of the process.
All goods are thoroughly checked and the quantity is confirmed prior to dispatch from our office to make sure they correct to the order.
Deliveries may dispatch from within a few hours to 48 hours of completion and the customer will be notified with details of shipment and tracking information.
6- FEEDBACK ON FAILURE TO RECEIPT OF GOODS OR MISSING ITEMS
Customers may respond to us within seven days of our quoted arrival time for their goods as provided by the delivery service in case of any lack of delivery or misplacement of goods by couriers. We will get in touch with the related company to try to locate the goods as soon as possible in such an event.
If the customer finds any missing item, please e-mail us within seven days and we shall look into the problem.
7- TERMS OF PURCHASE
We trade as "Deefort Sports Limited" and we will be our customers’ point of contact if the goods are directly purchased from us through our staff or our web-portal online shops.
In case you have purchased through a third-party i.e. retailer/middleman please communicate with the related party in case of any error/lack of delivery or other disputes.
We act exclusively to the instructions provided by the customer when dealing with us in terms of confirmation of job sheets, payments, delivery instructions, and other related details. That particular party is regarded as our “customer” for the duration of the process.
In case of web-portal online shop arrangement, our customer is the club or authorized person by the club who deals with the club online shop. We will make arrangements such as products to be displayed, opening and closing details, and delivery arrangements of the produced goods with those individuals only.