Order/Enquiry Handling

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ORDER/ENQUIRY HANDLING

1. ENQUIRY HANDLING

All inquiries are addressed in a timely and professional manner. We will respond as soon as possible regarding the nature of the inquiry, either asking for more details or providing complete information the customer has requested regarding our products/services.

Time and efficiency of response is our priority. However, weekends, public holidays and non-office hours should be considered

2. ORDER CONFIRMATION

Orders are processed within 24 to 48 hours of confirmation by the customer and we have agreed on terms of delivery, payment, and other details.

The orders proceed into the production process customer will be notified once the goods are ready for dispatch unless there are any details we need the customer to modify or re-confirm.

3. PAYMENTS & CONFIRMATION OF DETAILS
Customers must fulfill the agreed terms of payment and respond within a reasonable timeframe to confirm details within the production process period to avoid the delay of their order.
4. GOODS PRODUCTION
4 weeks period is our regular production and lead time. Customers are notified upon delays/circumstances caused out of our control. Eliminating errors during production is prioritized as quick response from customers is required during process.
5. DELIVERY
All goods are examined, and the quantity is verified ahead of dispatch from our office to ensure they correspond to order sheets approved by the customer. Deliveries may dispatch within a few hours to 48 hours of completion. Also a follow-up email will be sent to the customer with tracking details.
6. FEEDBACK ON FAILURE TO RECEIPT OF GOODS OR MISSING ITEMS
We request customers to track their parcels through the link provided in the email with tracking details. Customers must contact us immediately in case of lack of delivery or misplacement of goods by couriers. We will contact the related company to locate the goods as soon as possible in such an event.
7. TERMS OF PURCHASE

We trade as “Essential Choice Limited” under Deefort Sports branding, we will be our customers’ point of contact if the goods are directly purchased from us through our staff or our web-portal online shops.

In case you have purchased through a third-party i.e. retailer/middleman please communicate with the related party in case of any error/lack of delivery or other disputes.

We act exclusively to the instructions provided by the customer when dealing with us in terms of confirmation of order sheets, payments, delivery instructions, and other related details. That particular party is regarded as our “customer” for the duration of the process.

In case of web-portal online shop arrangement, our customer is the “Club” or authorized person by the club who deals with the club online shop. We will make arrangements such as products to be displayed, opening and closing details, and delivery arrangements of the produced goods with those individuals only.